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Updated by user Dec 04, 2014

After writing this and several other consumer reports on other websites I also contacted the Better Business Bureau and the Nevada Utilities Commission and from there vowed to go even further and contact some of Nevada's politicians who had rallied a great deal of effort behind the recent clean energy alternatives push in Nevada. Ironically, it was that night (well after NV Energy business hours) that I received a phone call from Colleen claiming I had already been scheduled for installation the following morning (she tried to make it sound like the appointment had been made before I started raising a fuss, even though her own reps had told me twice that there was no appointment in their system for me), she also emailed me the same response and the NV Energy truck arrived first thing in the morning as promised.

The install took all of 3 minutes. I'm not buying the song and dance though. According to the Utilities Commission, NV Energy had 8 days to install the meter once the building inspector had improved the solar panels and that still meant that the install came 3 days past the official deadline.

I also don't think it's any coincidence that NV Energy only returned my calls/emails and showed up AFTER I started raising a holy fit with the people over their heads. It may be resolved but NV Energy is still a criminal entity that will get away with whatever they can for as long as they can unless you find a way to force their hand as I did.

Original review posted by user Nov 13, 2014

In August I began the process of putting a $20,000 solar panel system on my roof so that I could eliminate my power bill with NV Energy. The installation of the panels was completed and the application for Net Metering Installation filled out and sent back to NV Energy by October 1st.

On October 17th, when I hadn't heard anything from NV Energy regarding the installation, I called them and was transferred to their "Net Metering Department". The person I spoke with said that the application had not yet been received and suggested that I try back in 7-10 business days.

On October 27th I called in again and was told that the application WAS received on October 13th (so apparently the person I spoke to on the 17th lied) but that an appointment had not yet been scheduled to have my net meter installed. She transferred me to someone else who could tell me what the status was. That someone else turned out to be the voice mail for a woman named Colleen and she has the most incompetent sounding voice mail message I have ever heard in my life but, trying not to let it get to me after 3 minutes of listening to her heavy breathing during her recording, I finally left her a polite message including my phone number and name and service address and asked her to call me back.

It's now November 13th. She never called me back. So I called in and was told again that the application was received on October 13th (yes I already knew that, thank you) but an appointment STILL had not been scheduled for installation. WTF?! I was given a number to call to speak with someone who could tell me what the status is. I wasn't angry yet so I said thank you, hung up, and dialed the number. Guess who I got. Colleen's incompetent sounding, heavy breathing voice mail again. I left her another message, a less polite message.

I called back to NV Energy and explained that I needed someone else to talk to because Colleen wasn't winning my confidence vote by this point. I was given a number for someone named Derek who was my (and I quote) "last ditch effort" (she actually used those words!) because he was over the whole department. 'Well good', I think, 'I can finally get something accomplished', I think. Then I get his voice mail which is bad enough but even worse when the outgoing message informs me that his mailbox is full and I can't even leave him a message.

GAAAAAAAAAAAAAAAAAAAH!

So I call NV Energy yet again and they give me a number for someone named Ben who is, apparently (according to him) just in charge of rebates and has absolutely nothing to do with net metering installation but he tells me that I need to email the 'person who handles that' and starts giving me Colleen's email address.

DOUBLE GAAAAAAAAAAAAAAAAAAAAAAH!!!!

I explain to him that I left her two messages with no return calls and tried to call her superior to no avail and he tells me (paraphrasing) 'well this will be your best bet because their voice mails are almost always full and I don't even think they check them' ... how professional of them. Do you know what my boss would do if I just decided not to check my voice mail? HE'D FIRE ME! Why even have a voice mail? For that matter, why even have a phone? What kind of rinky ***, half-cocked operation are these people running?!

So I emailed Colleen but my hopes are NOT high. Meanwhile I get a solicitation taped to my door by a young lady today, it's from NV Energy. WOW! They can afford to hire girls to go house to house taping stuff on people's doors but they somehow can't manage to send someone out here to install a meter? The solicitation is for new thermostats and in big bold letters it says 'WE'RE DOING INSTALLATIONS THIS MONTH'.

TRIPPLE GAAAAAAAAAAAAAAAH!!!

How about you INSTALL MY FREAKIN' METER INSTEAD!

Now, pay attention because this is where it really gets good, I just paid my power bill for the month of October, yesterday ... a bill that would have been MUCH smaller had they actually processed my application and installed my meter. Today I get an email from them informing me of what my month-to-date charges are - I SHOULDN'T *** HAVE MONTH-TO-DATE CHARGES because I have a TWENTY THOUSAND DOLLAR SOLAR SYSTEM ON MY ROOF THAT I CAN'T *** USE!

And then it hits me - Colleen may be incompetent (and I have no doubt that she really is) but NV Energy is most certainly not. It's no accident that their apparent incompetence is also padding their pockets with my money. Money I shouldn't owe them for power I shouldn't have needed from them. They're deliberately stalling. They deliberately don't check their messages, *** Colleen and Derek probably don't even exist! It's a bottomless pit. A scam. A shamble. An endless cycle of screw-me-over to prevent me from becoming energy independent. I wonder what our politicians that have spent so much time and effort pushing this clean energy plan would think if they found out that the local energy company is doing everything in its power to choke hold the process and keep people like myself dependent on overpriced electricity?

Reason of review: THE NET METERING FRAUD.

Monetary Loss: $20000.

Preferred solution: Deliver product or service ordered.

Location: Henderson, Nevada

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Guest

I ran into the exact same problem only except Colleen was 'going on' vacation, she had not left yet, and Derek well his voice mail box was still full,and this was September of 2012 and they were playing this game with me. So I felt your pain.

Even though I got one of those 'fancy meters' they still some how manage to skip the meter reading once or twice a year and then 'blame' me for it... They are incompetent bastards.

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